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[Internet] What do I say to Rogers?

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I’m moving to a new home. It’s not exactly ritual, but it’s not in a subdivision either. Rogers live chat confirmed service was available 3 doors down from my new house, and when I peek in the service box directly in front of my home, I see coax cable already there. However, when calling customer service and talking to a live chat person, they all sound confused as to why there isn’t service at my home. I think it’s just because the previous (original) owners did not use cable and as a result, it was never brought Right up to my house. Does anyone have any tips, contacts, or ideas about how I can convince Rogers that I am indeed serviceable? I’m brand new to this and appreciate any help at all.

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