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New Remotes

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Went into Rogers store after my old remote for the old SA PVR decided that it was going to respond very slowly to button pushes. They instantly swapped it for a new style remote. It's terrible. The settings button (Shift Menu ... which you can't seem to do) doesn't go into cable box settings. You have to use the buttons on the box. Menu us the same as Guide. The exit button does NOTHING when in Guide or Info The page up/down buttons to scroll quicker through the guide, are tiny and awkwardly placed and definitely too close together. Many other nuisance things about them. Is there any way to get the old style remote?

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