So I’ve been with Rogers for over 10 years. I’ve had consistent issues throughout this time. I’ve dealt with it since there was no one else to go to as far as speed. Bell offers me 5 down which isn’t worth it for me. Start.ca is installing fibre to the home in my neighbourhood. They’re offering me 1000 down 50 up for $50 a month.
My issue is my speeds are fine when I do a speedtest although day to day it cuts out frequently. I’d be on YouTube/Facebook and it would start buffering. What can I do at this point Rogers tells me it’s my third party router when it’s not as this has been an on going issue for 10 years. Every call they make me unplug my router and tell me it’s the cause. I actually gave it a shot and used the built in CODA and the issue still happened. I’ve had techs at my house every month and all they do is switch the modem or tell me it’s all okay. My neighbour next door doesn’t have internet issues like I do. He even mentioned when he’s over our internet is really bad compared to his. We‘ve “senior” techs out as well and they say it’s a bad line outside and when they send another guy over all they do is replace the modem.
I feel like I’m going in circles at this point. Tech support are useless as they only want to troubleshoot and turn off my router. Techs only swap the modem.
The only reason I don’t want to switch is because I pay 29.95 after tax for 500 down 20 up.
My hardware
ASUS AC68U Router
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