Hi folks.
Rogers 500down/20up cable service.
Modem: CODA-4582U
Thought I would post here before wasting time with a junior running me through a support script ;)
With increasing frequency over the last 2 or 3 weeks (maybe longer), internet service drops and the modem goes through its reconnection steps. (Or more likely it self-reboots?)
When I say increasing frequency, I mean it went to happening every few days, to couple days, to daily and now it's up to multiple times a day.
Symptoms on wireless devices is internet just cuts out, and the SSID disappears. On an ethernet connected Windows 10 PC, I see a yellow warning icon on my network connection icon. Today, it went even showed a red icon briefly. This last for about 15 seconds and eventually all reconnects and returns to normal.
I don't torrent, and rarely "game". It happens at all sorts of time of day, sometimes when several wireless devices are active, other times only my PC and cell phone are "active" on the network but even then, we're talking some web browsing, a bit of dropbox file copying and maybe a Spotify stream. Nothing "heavy".
I'm not a noob, but not an IT pro either. I'm wondering if maybe the modem is overheating? Is that ever a problem? I've got a fan blowing on it right now to see if the problem re-occurs while purposely cooled.
My DOCSIS event log is full of these two critical errors:
1 07/11/2019 13:03:33 82000600 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=ac:20:2e:c0:c3:80;CMTS-MAC=00:17:10:91:8b:06;CM-QOS=1.1;CM-VER=3.1;
2 07/11/2019 13:03:33 82000300 critical Ranging Request Retries exhausted;CM-MAC=ac:20:2e:c0:c3:80;CMTS-MAC=00:17:10:91:8b:06;CM-QOS=1.1;CM-VER=3.1;
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