Hi everyone,
I have a cottage. I have been trying to get Rogers to run an RG6 drop from my very nearby tap to my address (my cottage is less than 100 meters away from a tap that only has one RG6 cable currently plugged into it) and it has not been going well so far. I mentioned this to Rogers Network Architect Dave a long time ago, and it has turned into a 14 month ordeal trying to get Rogers to literally do one RG6 drop to my cottage. It feels like the only person who actually made any progress was Dave but of course he has left Rogers in the time it has taken for me to try and get an RG6 drop to my cottage... I talk to their support on social media messages fairly regularly (I'm at over 20,000 words in my Word document thus far) and I have got them to admit that I am close enough to the tap (my neighbor south of me isn't) but they say I need a "plant extension" to make this happen which would cost well over $14,000 since "Tapping in with a temp RG6 cable would reduce the quality of service to you and the other customers already using that existing tap which is why the extension would be required". Never mind the fact that one of my neighbors across the street already has Rogers services (https://i.imgur.com/qcmZwIL.png) from that exact tap and one extra RG6 drop would make zero difference. They said I would have to pay a $14,000+ lump sum (which is insane) and that a payment plan is not a possibility, and last I "heard" they are "checking" to see if they will comp the cost and just install it so I can stop wasting their supports' time (as I have said, this has been a 14 months process so far, we're actually almost at the 15 month mark now). They said that this is the first time they have ever got a request for anything like this - but I don't think it's that rare to run an RG6 drop to a house that hasn't had Rogers services before, is it? I spoke to the Director of Public Works at my City Hall and he said that one of his neighbors a few streets over from mine actually got Rogers to install services there but it took them 2 years to get Rogers to do it - I'm getting closer to the 2 year mark myself. He said there's not much he can help with but he will approve any permits they require and anything like that.
Is there any way I can escalate this or anything I can do about this? I have tried reaching out to Project Managers, Engineers, etc on the Rogers forums but the only one who has actually given me the time of day (and gave me any hope of getting this done in the first place) was Dave (he told me that this is the first request he ever got of this), and now he's gone from Rogers. Does anyone have any advice for navigating the tricky waters that are Rogers? I'm getting a little bit fed up with this, It's almost to the point where I want to go to the media about how insane this is just to get Rogers to actually do something. Am I just out of luck even though the tap is literally less than 100 meters away?
Thanks.
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