Howdy All;
A company doing "security audit" is trying to scan our Rogers modem/router(s) from the wan side.
They are telling me their scan(s) never finish because Rogers modem/router(s) reboot.
Anybody has run into the problem and found the root of it?
Such as;
That is by design, Rogers modem/routers reboot when a wan scan is detected.
Not by design, but a (rare) positive benefit of not-so-perfect firmware.
"Rogers Mothership" monitors customer IP-s traffic !!!
"Rogers Mothership" reboots modems/routers when a wan scan is detected !!
If so, does Rogers allow for disabling this - when asked?
Will I spend my vacation finding the tech that can do it - at Rogers side?
Will I get flagged as a hacker and get arrested, shortly after I start asking Rogers?
We have two Rogers cable modems on Rogers Business Accounts.
One is a Cisco DCP3825, on a 60/10 service.
One is a Hitron, on a 1gbit/50 service.
Any and all words of wisdom are welcome, Albin.
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[Internet] Rogers modem/router rebooting on wan scans - by design?
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[TV] Do I need to replace my old cables?
My wife had a channel problem on the weekend. She was getting all channels except 46. Monday she called and was told there was a signal problem and a tech (contractor) would be dispatched for Tuesday. The tech looked at some of my connections, plus others Rogers had done, and said we likely had signal loss. He then explained part of our problem was our old copper shielded cable which runs through the entire house. He suggested in at least one place it needed to be replaced.
A quick Google seems to indicate there can be signal issue with single shielded cable and there is now double shielded cables.
However, I find it hard to believe Rogers would be upgrading it's infrastructure knowing the amount of traditional analog cable is already in homes.
Interesting result. When he was done making sure all our connections were 'clean' we had pixelation on both the Digitial PVR and a older TV with a Digital Adapter box on it. He said his tests showed the problem was at the box and he put in a call. The problem cleared up later.
So my question is, have change by Rogers made the quality of poor connections more prevalent and is there an expectation the homes will need to upgrade to a double shielded cable?
Thanks
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[Internet] Have you switched from Bell?
Hi,
I just wanted to check if anyone has switched from Bell to Rogers. Currently, I have Bell 1Gbps. Although it varies, the advertised speeds are 1Gbps download and up to 940 Mbps upload. I do get pretty high upload.
Rogers is offering 1Gbps download but it says on 30 Mbps upload. The Rogers rep continues to say they use Bell Fiber and it's FTTH and not Cable. I'm not too sure about that.
Is rogers supposed to be better or equivalent to Bell? I thought Bell Fiber is miles ahead of Rogers but wanted some thoughts as well.
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[Internet] Is my internet signal strength/SNR good?
Hi, All
Just wondering if my internet signal strength/SNR is good or not for both downstream and upstream?, I felt that the upstream ones were a little higher.
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 639000000 256QAM 1.100 14 40.946
2 849000000 256QAM -0.900 2 40.366
3 855000000 256QAM -1.000 3 40.366
4 861000000 256QAM -2.300 4 40.366
5 579000000 256QAM 0.900 5 40.366
6 585000000 256QAM 0.700 6 40.366
7 591000000 256QAM 0.700 7 40.946
8 597000000 256QAM 0.900 8 40.366
9 603000000 256QAM 0.700 9 40.366
10 609000000 256QAM 0.500 10 40.366
11 615000000 256QAM 0.500 11 40.366
12 621000000 256QAM 0.500 12 40.946
13 633000000 256QAM 0.300 13 40.366
14 303000000 256QAM -1.400 1 38.605
15 645000000 256QAM 1.000 15 40.946
16 651000000 256QAM 1.100 16 40.946
17 657000000 256QAM 1.400 17 43.377
18 663000000 256QAM 0.900 18 40.946
19 669000000 256QAM 0.800 19 40.946
20 675000000 256QAM 1.200 20 40.946
21 681000000 256QAM 1.100 21 40.946
22 687000000 256QAM 0.800 22 40.946
23 693000000 256QAM 1.100 23 40.366
24 699000000 256QAM 1.200 24 40.366
25 705000000 256QAM 0.500 25 40.946
26 711000000 256QAM -0.100 26 40.946
27 717000000 256QAM 0.600 27 40.366
28 723000000 256QAM 0.000 28 40.946
29 825000000 256QAM -1.100 29 40.366
30 831000000 256QAM -0.800 30 40.366
31 837000000 256QAM -0.200 31 40.946
32 843000000 256QAM -1.100 32 40.366
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38596000 ATDMA - 64QAM 42.000 6 3200000
2 30596000 ATDMA - 64QAM 40.000 4 6400000
3 23700000 ATDMA - 64QAM 38.500 5 6400000
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Has Rogers Hired the Air Duct Cleaner Call Centres?
We've been receiving daily, and sometimes more than once a day, calls from Rogers Marketers offering a great offer. They have gotten as bad as the call from the Air Duct Cleaners. We do have Rogers Cable TV services but nothing else. Doesn't matter that we tell them we are not interested. It's like there are multiple campaigns or we're not removed from the queue when we are told we are not interested.
Very frustrating for my wife who has been sick in bed for the last few days.
Last night, I 'chatted' to an agent and got them to flag my account form do-not-call for marketing. They said it can take 10 days to take affect.
Here's hoping
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[TV] Re: Just got Rogers Select TV Package/HD Nex box
So against my better judgement, finally pulled the trigger on calling Loyalty & switching from Basic Cable with the DTA adapter to;
Rogers Select channel package with an HD/Nex box.
What I am *trying* to find or asking assistance in is a brief channel line up/listing that includes:
*Which* channels are in the Select package AND the channel #'s(preferably for London, ON) that coincide with those channels.
So far I've found:
https://www.rogers.com/cms/rogers/page-specific/tv/channels/pdf/Channel-List-ON-ALL-EN_NTV.pdf
http://channelguides.ca/rogers.php?Location=London&Package=Starter&Type=HD
So the first is good but does not have the Channel #'s, the 2nd link...I am NOT confident it is up to date.
So any positive/helpful feedback would be greatly appreciated in this regard. Please & thanks!
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New Roger's install
A month ago I cancelled my Roger's internet but I was given a decent offer to come back.
I mainly left because of that horrible Coda modem.
What are the chances the tech will install the older advanced modem if I ask him for one?
My package is the 500u .
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[Internet] Streaming on twitch
Been streaming on twitch for a while but can't keep it up consistently due to Rogers "30mb" upload.
Have the gigabit package.
On CODA modem with 35T1.
Have switched modem, bought a new router. Called in tech support multiple times, they always come and just do speed tests and leave. Speeds sometime show fine but it's never consistent. Might go up to 30mb upload and drop down to 1-5mb upload.
Had a senior tech on the case and was told he's tracking down the issue, that was around 2 months ago. Never had a response after that.
Been messaging them on twitter constantly and calling.
It's always the same thing, unplug the router so we can test your modem. At the end, "we don't see any issues so we can't open up a ticket"
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 645000000 256QAM 1.200 15 40.946
2 849000000 256QAM -1.800 2 38.983
3 855000000 256QAM -2.600 3 38.605
4 861000000 256QAM -2.900 4 38.605
5 579000000 256QAM 2.500 5 40.946
6 585000000 256QAM 2.700 6 40.366
7 591000000 256QAM 2.700 7 40.946
8 597000000 256QAM 2.800 8 40.946
9 603000000 256QAM 2.800 9 40.366
10 609000000 256QAM 3.100 10 40.366
11 615000000 256QAM 2.800 11 40.946
12 621000000 256QAM 3.100 12 40.946
13 633000000 256QAM 2.800 13 40.946
14 639000000 256QAM 2.200 14 40.946
15 303000000 256QAM 0.600 1 38.605
16 651000000 256QAM 0.500 16 40.366
17 657000000 256QAM 0.900 17 40.366
18 663000000 256QAM 2.000 18 40.946
19 669000000 256QAM 3.100 19 40.946
20 675000000 256QAM 3.700 20 40.946
21 681000000 256QAM 4.000 21 40.946
22 687000000 256QAM 4.200 22 40.366
23 693000000 256QAM 4.700 23 40.946
24 699000000 256QAM 4.500 24 40.946
25 705000000 256QAM 4.500 25 40.946
26 711000000 256QAM 3.800 26 40.366
27 717000000 256QAM 3.500 27 40.946
28 723000000 256QAM 2.900 28 40.366
29 825000000 256QAM -1.900 29 38.605
30 831000000 256QAM -1.400 30 38.983
31 837000000 256QAM -1.300 31 38.983
32 843000000 256QAM -1.700 32 38.605
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38596000 ATDMA - 64QAM 44.250 3 3200000
2 30596000 ATDMA - 64QAM 41.500 1 6400000
3 23700000 ATDMA - 64QAM 42.000 2 6400000
Don't have Bell Fibre in my area so I'm limited to 10mb upload from Bell.
Have tried Start.ca and it's still the same thing. It was fine for 2-3 weeks and by the end of the first month same issues started to show up, tried to get it fixed but no luck so I back to Rogers cause the download was slow with Start.ca.
Have attached some speedtests results even tho it won't make a difference.
A stream test when it lags and on some days when I can do 8+ hrs stream without any issues.
I wanna know what are my options other than moving to a place with better internet. Just can't quit doing this :(
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Ignite TV and upload-challenged Rogers
I've noticed upload speeds are not consistent recently on my gigabit service. What should be 30 mbps is often 20 or less. Could this be related to the upload requirements of Ignite TV that saves PVR videos to the Cloud?
I know that the Nextbox PVR is constantly recording so that you can rewind at any time. If Ignite TV has that feature, on top of regular PVRing, that would require quite a bit of upload bandwidth I would imagine.
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Anyone else getting (many) calls about amazing offers?
I keep getting calls from Rogers about an amazing 'pay $6 more and you will get 500Mbit, home phone and a digital cable box' offer.
I only have their cable internet package (150) - we cut the cord many years ago.
These calls come from numbers without caller id. The last one was from (647) 430-3382.
They usually tell me that this is an 'over the phone offer only' and that I can simply say yes to make it happen.
Every time I ask them to send me an email with the offer so that I can see it in detail and look at the fine print. They are able to tell me my email address, so it seems they are looking at a Rogers customer database.
I did get an email once a few months ago but it did not have a lot of info. No fine print, no details.
These deals sound Too Good To Be True. Are these scams?
I am assuming that these offers are limited time and that my bill will double once the initial discount period expires. There are many stories like that. Wasn't Rogers taken to court for that practice some time ago?
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[Home Phone] New Ignite for TV-must change no battery 9-1-1 in power outage
Existing Rogers Home Phone customers who subscribe to a Rogers Ignite bundle must switch to the Ignite Home Phone service (activation optional) and existing home phone service will no longer be available. Certain features not available with Ignite Home Phone service, including TV call display, distinctive ring, battery back-up, auto connect, foreign exchanges and multiple lines. In the event of a power or network outage/disconnection, you will not be able to make any voice call, including Emergency 9-1-1 calls with your Ignite Home Phone service.
see their terms - point #7 at
https://www.rogers.com/consumer/about-rogers-iptv?icid=ba-hps1con-hrctv-6
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[Internet] Public IP assignment seems to be effectively static, insight?
It seems that my IPv4 and IPv6 never change on residential ignite internet. I have a router that is plugged into the modem, and whenever I reboot the router or router + modem, it seems like I keep getting the same IPs.
Does anyone know what's the strategy behind it? Are IPs assigned depending on the modem's MAC or is it per account?
I understand that it's dynamic IPs in theory, but they seem to be static in practice so I'd like to know if I can consider my IPs to be static for configuring firewalls etc.
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[Internet] Ping Spikes and Inconsistent Speeds
For the past week, I've been getting ping spikes in SC2 and sometimes even difficulty streaming Twitch or YouTube in 1080P. I thought my ASUS RT-N66U is going bad so I'm considering replacing it, but I decided to bypass the modem just now to do some testing and here are one of my results: https://www.dslreports.com/speedtest/37606800
Now during the test, I noticed the buffer bloat would sometimes spike up to +200ms or even more before dropping down to a reasonable +5ms or +20ms level. I'm on the Rogers Gigabit service and haven't experienced any issues since I left Teksavvy for Rogers sometime last year. The modem stats look fine too. Signal strength and signal-to-noise ratio are all within the acceptable regions of 5 to 7dBmV and 35 to 38dB respectively at the moment.
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Roger's fiber optic line features
Hi!
We - me and my husband - are immigrants and newcomers in Canada. We're working remotely. By this reason first of all looking to high quality line. We've rented apartment from 1th september. It's possible to connect there to Rogers and to one another fiber optics line. So, we want to choose.
What can we expect from the list of the following features:
1) No packet loss at all!
2) stable jitter (we're use VoIP often, so, if ping time very different in each second, then VoIP doesn't work properly)
3) Public IP address (it can be dynamic, not static)
4) no TCP and UDP port filtration at all in this address (incomming and outcomming), no ICMP restrictions.
5) upload speed enough good - So, I'm angry to modern ISP. We're live in the cloud paradigm, simple users, not IT engineers, every day upload a lot of gigabytes in the clouds/SaaS (photo/videos). What happen with industry? I want to have wide upload link!
6) I want to use my own hardware with public IP. Is it possible to not use Roger's hardware, or use it in the Bridge mode (preferred option)
7) I don't need very wide download link. I think, ~55-80 Mb/s(7-8 MB/s) is enough good. I want to save money in this feature.
?
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[Internet] Wireless speeds to expect with Gigabit service?
I just tested my Win10 PC on wireless (Realtek RTL8822BE 802.11ac) with the 4582 on the 5ghz band and am seeing around 350/30.
Is this normal or should i be getting higher wireless speeds?
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[Internet] UPLOAD greatly improved
Using the CODA and firmware 36T4
I have noticed and much to my surprise on the NODE that I am on my upload speeds have shown a remarkable improvement. Hope that part sticks
I am subscrobed to 500/20 FYI
[att=1]
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Rogers promote
Hi... Does anyone know how to get Rogers to stop sending me those promotes in the mail? I'm never going to use Rogers ever, in fact, this is how strongly I feel about Rogers, I will not even use Rogers if they gave me their services free. So, with that being said any way of not getting those promotes? Thanks
PS And I feel this way towards Bell too.
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New DOCSIS 3.1 xb6 modem still in 3.0 mode?
Noticed in the management interface, WAN section, it is using 32 channels, 6Mhz wide, 256 qam modulation. That is DOCSIS 3.0. If you look on the Comcast forums you can see that if a channel was using 3.1 it would say "other" for modulation.
I can order the 1.G plan but with this channel bonding, there is only 1.2 G of capacity to share with all the other houses in my node with 32 channels available.
Wondering if I should switch to Bell for 1G or wait for Rogers to actually implement 3.1.
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Ignite TV Launch Question
I'm with Acanac internet but I'm looking for an IPTV provider. I'm a cord cutter getting tired of dealing with Kodi addons or other services like the late SetTV going down and I just seen on CityTV news that Rogers has just launched Ignite IPTV.
Even though I'm not a Rogers customer can I subscribe to this service? I'm having a hard time finding info on the rogers website only bundles with the service which I don't want. And what would be the standalone prices if non rogers customers can subscribe?
Thanks,
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[Internet] Rogers dead download 0mbps, after reboot only works for 10 min
Hi, I am posting it here to see if anyone has ever solved a similar problem. My location: Scarborough M1S.
I have had rogers for years. It worked well until three weeks ago, my internet goes down a lot. It is almost unusable.
The last 5 speed test results are:
0.1/down 71/up (mbps)
377/down 42/up
474/down 78/up
190/down 34/up
0.01/down 31/up
(within 10 minutes, computer connected to router(modem) with cat5e cable directly.)
The download is just dead every a few while. Could be 2 sec or 10 min, it is just randomly that I have no internet connection.
Factory reset, reboot the modem many times. It shoots up to 900Mbps/down sometimes right after the modem reboots, then went bad in a while. The funny thing is, when speed test failed, Ping & MTR works just fine.
While I browse on computer, 80% of the time pages are blank with Chrome loading icon spinning. It loads or fails after a while. 20% of the time page loads instantly. Youtube is on and off, it is good when it transfers; or just stuck loading.
Tried SSH tunneling and VPN to other place, it does not improve anything.
Had two technician visits this week. They replaced some connectors outside the house, and while they were here, Internet worked for 20 min. After they left, later in the afternoon the Internet connection start to fail again. Checking the modem stats, it appears that dBms gets higher. But it does not fix the dead download.
I called rogers to have the 3rd technician visit. But I don't think he will do anything different from the last two guys.
Rogers ignite gigabit internet, CODA 4582u.
System Information
XHardware Version 2ASoftware Version 2.0.10.33T3Gateway Serial Number HFC MAC Address System Time Sun, 05 Aug 2018 00:16:18Time Zone UTC+00:00 Greenwich Mean Time: Dublin, London, LisbonLAN Up Time 000 days 01h:49m:53sWAN IP Address WAN Receiving 13.68G BytesWAN Sending 1.98G BytesPrivate LAN IP Address 192.168.0.1/24LAN Receiving 134.37M BytesLAN Sending 188.92M BytesWAN Up Time 000 days 01h:47m:31s Downstream OverviewPort ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)1 657000000 256QAM 11.300 17 40.3662 849000000 256QAM 9.500 2 38.9833 855000000 256QAM 9.600 3 38.9834 861000000 256QAM 9.800 4 38.6055 579000000 256QAM 10.300 5 40.3666 585000000 256QAM 11.500 6 40.3667 591000000 256QAM 11.600 7 40.9468 597000000 256QAM 11.900 8 40.3669 603000000 256QAM 13.200 9 40.36610 609000000 256QAM 13.500 10 40.94611 615000000 256QAM 14.000 11 40.94612 621000000 256QAM 13.900 12 40.94613 633000000 256QAM 12.600 13 40.36614 639000000 256QAM 11.200 14 38.98315 645000000 256QAM 10.700 15 38.98316 651000000 256QAM 11.000 16 40.36617 303000000 256QAM 4.200 1 38.60518 663000000 256QAM 10.900 18 40.36619 669000000 256QAM 11.400 19 40.36620 675000000 256QAM 11.400 20 38.98321 681000000 256QAM 13.000 21 40.36622 687000000 256QAM 15.200 22 40.36623 693000000 256QAM 15.200 23 40.36624 699000000 256QAM 15.300 24 40.36625 705000000 256QAM 14.700 25 40.36626 711000000 256QAM 13.200 26 38.98327 717000000 256QAM 13.300 27 40.36628 723000000 256QAM 12.600 28 38.60529 825000000 256QAM 6.400 29 37.35630 831000000 256QAM 6.800 30 37.63631 837000000 256QAM 7.600 31 38.60532 843000000 256QAM 8.300 32 38.605 OFDM Downstream OverviewReceiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)0 NA NA NO NO NO NA1 4K 275600000 YES YES YES 3.900002 Upstream OverviewPort ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth1 38596000 ATDMA - 64QAM 47.750 3 32000002 30596000 ATDMA - 64QAM 44.250 1 64000003 23700000 ATDMA - 64QAM 42.500 2 6400000OFDM/OFDMA OverviewChannel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
X>ping 8.8.8.8 -t Pinging 8.8.8.8 with 32 bytes of data:Reply from 8.8.8.8: bytes=32 time=7ms TTL=121Reply from 8.8.8.8: bytes=32 time=27ms TTL=121Reply from 8.8.8.8: bytes=32 time=27ms TTL=121Reply from 8.8.8.8: bytes=32 time=27ms TTL=121Reply from 8.8.8.8: bytes=32 time=28ms TTL=121Reply from 8.8.8.8: bytes=32 time=30ms TTL=121Reply from 8.8.8.8: bytes=32 time=9ms TTL=121Reply from 8.8.8.8: bytes=32 time=31ms TTL=121Reply from 8.8.8.8: bytes=32 time=26ms TTL=121Reply from 8.8.8.8: bytes=32 time=12ms TTL=121Reply from 8.8.8.8: bytes=32 time=8ms TTL=121Reply from 8.8.8.8: bytes=32 time=12ms TTL=121Reply from 8.8.8.8: bytes=32 time=11ms TTL=121Reply from 8.8.8.8: bytes=32 time=9ms TTL=121Reply from 8.8.8.8: bytes=32 time=4ms TTL=121Reply from 8.8.8.8: bytes=32 time=27ms TTL=121Reply from 8.8.8.8: bytes=32 time=27ms TTL=121Reply from 8.8.8.8: bytes=32 time=9ms TTL=121Reply from 8.8.8.8: bytes=32 time=15ms TTL=121Reply from 8.8.8.8: bytes=32 time=25ms TTL=121Reply from 8.8.8.8: bytes=32 time=16ms TTL=121Reply from 8.8.8.8: bytes=32 time=15ms TTL=121Reply from 8.8.8.8: bytes=32 time=13ms TTL=121Reply from 8.8.8.8: bytes=32 time=31ms TTL=121Reply from 8.8.8.8: bytes=32 time=17ms TTL=121Reply from 8.8.8.8: bytes=32 time=10ms TTL=121Reply from 8.8.8.8: bytes=32 time=12ms TTL=121Reply from 8.8.8.8: bytes=32 time=12ms TTL=121Reply from 8.8.8.8: bytes=32 time=38ms TTL=121Reply from 8.8.8.8: bytes=32 time=28ms TTL=121Reply from 8.8.8.8: bytes=32 time=27ms TTL=121Reply from 8.8.8.8: bytes=32 time=26ms TTL=121Reply from 8.8.8.8: bytes=32 time=8ms TTL=121Reply from 8.8.8.8: bytes=32 time=7ms TTL=121Reply from 8.8.8.8: bytes=32 time=11ms TTL=121Reply from 8.8.8.8: bytes=32 time=11ms TTL=121Reply from 8.8.8.8: bytes=32 time=8ms TTL=121Reply from 8.8.8.8: bytes=32 time=30ms TTL=121Reply from 8.8.8.8: bytes=32 time=7ms TTL=121Reply from 8.8.8.8: bytes=32 time=10ms TTL=121Reply from 8.8.8.8: bytes=32 time=10ms TTL=121
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